Terms and Conditions

Terms and Conditions & Privacy Statement

The protection of your personal data is highly valued by Vakantiepark Eiland van Maurik and Family Entertainment Center Mauk. Family Entertainment Center Mauk is part of Vakantiepark Eiland van Maurik. Information you share with us is handled with all due care and processed by us in accordance with the applicable privacy legislation, including the General Data Protection Regulation (GDPR).

Collection and use of personal data

We only collect personal data that are required for our services. These can be obtained through our website, e-mail, by telephone or in writing. Depending on the service, we may process the following data:

Name, salutation, date of birth
Address, town/city, country
Phone number, email address
IP address, click behaviour on the website
Car registration number, language, age
IBAN and BIC (for payments)
Curriculum Vitae, letter of motivation, level of education (for job applications)
Data entered by you in forms on our website
Camera images (for security and surveillance)

We process your data for the following purposes:

Management of bookings (for stays or activities)
Sending newsletters and offers
Handling payments and administrative matters
Analysis of website usage (Google Analytics)
Assessment of applications
Customer satisfaction surveys
Marketing and promotional purposes (such as photo and video recordings at the park)
Security at the location (including camera surveillance)

When you create a user account, we store the data as long as your account is active. You can request to have your account removed at any time.

Photo and video recordings

During your stay, photo or video recordings may be made for promotional purposes. Your agreement to our terms and conditions will imply your consent. If you should be identifiable in the images and are opposed to this, please submit your objection to receptie@eilandvanmaurik.nl. We will then remove the image material in question as soon as possible.

Provision to third parties

We will only share your personal data with third parties if so required for our services (such as IT suppliers) or if we are required to do so by law. A processor agreement is concluded with all external processors to guarantee your privacy.

Your data will not be sold to third parties.

Security

We implement appropriate technical and organisational measures to protect your personal data against loss or unlawful use. For example, we use secure connections and access restrictions.

Retention period

Personal data will not be stored longer than necessary for the purposes for which they were collected, unless a longer retention period is required by law. We store application data up to four weeks, unless you consent to a retention period of up to one year.

Data subject rights

You have the right to view or rectify your personal data or have it deleted. You may moreover object to the use of your data for marketing purposes. Please send your request by e-mail to: receptie@eilandvanmaurik.nl.

Cookies and analytical tools

Our website uses functional and analytical cookies for a proper performance of the site and to improve the use of the site. We use tools such as Google Analytics, where IP addresses are anonymised and no data are shared with third parties. For marketing cookies, we ask for your prior consent through our cookie banner. Your preferences can be changed at any time through your browser settings. Cookies are stored for a limited period.

Cookies can be deleted or rejected through your browser. Please note that this may affect the website’s performance.

Third-party websites

Our website contains links to third-party websites. We are not responsible for the treatment of your personal data by such third parties. For this reason, it is advisable to always read their privacy statement.

Complaints

Please contact us if you have any complaints about the processing of your personal data. If we should not be able to resolve the issue together, you have the right to file a complaint with the Dutch Data Protection Authority: www.autoriteitpersoonsgegevens.nl.

Bookings and payment

You can book with us through our website, by phone or directly at the park. You will receive a booking confirmation within a week after your booking request. This confirmation shall constitute proof of your booking.

We reserve the right to cancel bookings if it transpires that they are not intended for recreational use or in the event of force majeure. We also reserve the right to change your booking within 28 days before departure.

Terms of payment:

25% of the total amount must be paid within 2 weeks after booking
The remaining amount (75%) must be paid no later than 6 weeks before arrival
For last-minute bookings: 100% must be prepaid

Payment methods:

Bank transfer: NL72 RABO 0341 1606 60 t.n.v. Vakantiepark Eiland van Maurik
iDEAL: please use the payment link on your booking confirmation

Please note: after payment by iDEAL, a DEUT bank account will be mentioned on your bank statement, which is the appropriate bank.

Rates:

All rates include VAT unless otherwise stated. Prices are subject to change, including government levies or VAT increases. The rates communicated at the time of booking will be the applicable rates. Any price changes will not apply to bookings already made.

Fair Use Policy for Energy Consumption:

We use a Fair Use Policy for energy consumption:

Accommodation Type	Includes kWh per day
Eilandlodge (6 pers.)	8 kWh
Eilandlodge (2 pers.)	5 kWh
Hotellodge (2 pers.)	5 kWh
Tiny Beach House	8 kWh
Campside	8 kWh
Strandhuisje	5 kWh
Havenhuisje	5 kWh
Strandchalet	5 kWh
Strandchalet Deluxe	5 kWh
Rivierlodge	5 kWh

Any excessive consumption will be charged after the end of your stay. You can view your energy consumption in the Eiland van Maurik app.

Cancellations, cancellation insurance and rebooking scheme

Cancellations are handled according to the RECRON terms and conditions. When booking, you can take out a cancellation insurance and/or the rebooking scheme. By doing so, you agree to the applicable (insurance) conditions. Check out the terms and conditions below:

Tems and conditions of tourist campside
Terms and conditions of holiday accommodations
Terms and conditions of permanent campside

Park rules and target group

The primary booker must be at least 21 years old
Groups of friends are not allowed
Non-recreational residence is not allowed
Causing a nuisance may result in immediate removal from the park without a refund
Day visitors must have left the park by 11pm. In case this rule is not complied with, the principal booker shall be held liable
Guests are liable for their own property and damage
Upon arrival, the staff of Holiday Park Eiland van Maurik may request a deposit of up to €350 per accommodation. For group accommodations, payment of the standard deposit of €350 will be required.

Please go here for all the park rules.

Risk of floods

In the event of high water or imminent high water, we reserve the right to move or cancel campside or accommodations. We will find a suitable alternative solution in consultation with you.

Preferences

If you have a preference for a particular campside or accommodation, it can be booked at payment of the preference charges.

Broken items

Damage or broken items must be reported to the reception or to Info Mauk and will have to be compensated. This applies to all property items of Vakantiepark Eiland van Maurik and Family Entertainment Center Mauk.

Applicable terms and conditions

RECRON terms and conditions for tourist campsides, permanent campsides and holiday accommodations
HISWA terms and conditions (if applicable)
Uniform Conditions for the Hotel and Catering Industry (UVH) of Koninklijke Horeca Nederland
Terms and conditions for the rental of facilities

Our terms and conditions and additional information are published at: www.eilandvanmaurik.nl